Terms & Conditions

These Terms & Conditions explain how Thousand Smiles Dental Clinic provides services and what is expected from patients when booking and receiving treatment. By registering with our practice and attending appointments, you agree to these terms.

1. About us

Thousand Smiles Dental Clinic

We are regulated by the Care Quality Commission (CQC) and our clinicians are registered with the General Dental Council (GDC).

2. Appointments & cancellations

Please arrive on time for your appointment. If you are late, we may not be able to see you.
If you need to cancel or reschedule, we ask for at least 24 hours’ notice.
Missed appointments or short-notice cancellations may incur a fee.
Repeated failure to attend may result in removal from our patient list.

3. Payments

All treatment costs will be explained and an estimate provided before starting treatment.
Payments must be made on the day of treatment unless otherwise agreed.
We accept [insert payment methods – e.g., cash, debit/credit card, payment plans].
Outstanding balances may result in suspension of further appointments until cleared.

4. Treatment

All treatment is carried out following a full assessment and with your informed consent.
Estimates may change if your treatment needs alter, but this will always be explained in advance.
Results can vary between patients; we cannot guarantee specific outcomes.
Patients are responsible for following aftercare instructions provided by the dentist.

5. Emergency care

We provide emergency appointments where possible during clinic hours.
Outside of hours, urgent care may be directed to NHS 111 or emergency services (999 in a life-threatening situation).

6. Patient responsibilities

Provide accurate and complete medical history, including current medications and allergies.
Inform us of any changes in health or personal details.
Treat staff and other patients with respect – abuse or harassment will not be tolerated.
Follow advice and recommendations for treatment and aftercare.

7. Data protection & confidentiality

We handle all patient records in line with UK GDPR and the Data Protection Act 2018.
Full details are available in our Privacy Policy.

8. Refunds

Refunds may be offered for payments taken in error or where treatment has not been carried out.
Refunds are not normally given once treatment has started or been completed.

9. Complaints

We aim to provide high-quality care. If you are unhappy, please raise your concern with our practice manager so we can resolve the issue quickly. If you are still dissatisfied, you may contact: